Overview
You would like to cancel your CloudFix subscription
Information
We will be sorry to see you go and we would like to encourage you to talk to the onboarding team to see how we can keep helping you unlock savings in your AWS bill.
If you are sure you want to cancel your CloudFix subscription please follow the next steps:
- The actions related to canceling the subscription itself exist in the AWS Marketplace. Kindly follow the steps mentioned by AWS in their Cancel the software subscription section.
If you wish to completely uninstall CloudFix from your AWS setup, here are the steps:
Once your subscription/contract ends, your data is deleted within 30 days as part of our standard offboarding process — you do not need to submit a separate deletion request. This includes account metadata and configuration, analysis results and recommendations, and fix history. Audit logs follow a separate 1-year retention window. See What Client Information is Held by CloudFix and for How Long? for the full retention schedule.
If you need your data deleted sooner than the standard 30-day window, or want written confirmation once deletion is complete, please contact us and we'll assist with an expedited deletion or a confirmation notice.
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Follow the steps from the Delete a CloudFix Tenant article to delete all the information for the customer/tenant. Note: this manual process is what fulfills the 30-day deletion commitment — there is no separate automated purge, so run it proactively for every terminated tenant within 30 days of contract end rather than waiting on a customer request. The same process is also used for expedited/early deletion requests and to issue a written confirmation once complete.
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Priyanka Bhotika
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